Complacency: What Can Be Done About It?
“You need to have redesign because familiarity breeds a kind of complacency.” — Timothy White When a hazardous incident occurs, we often hear a single word offered as an explanation: “Complacency.” Maybe it’s true, but is it helpful? You will never hear someone come to the defense of complacency. Complacency is universally regarded as undesirable. [...]